Stan’s NoTubes, an established innovator in the cycling industry with a focus on tubeless tire technology and related products with offices in Big Flats, NY and State College, PA, is an Equal Opportunity Employer that bases recruitment and hiring on individual competence, experience, and merit, and does not discriminate on the basis of any legally protected status, including, race, color, religion, gender, national origin, creed, age, disability, veteran or marital status.

Job Title: Customer Service Representative

Position Purpose:
Stan’s NoTubes has an immediate opening available for a Customer Service Representative. This role, which reports directly to the Sales Director, will be at the center of the action by interacting with all functional areas of the business. The Customer Service Representative will assist our customers while providing exceptional and professional service. This key team member will have the opportunity daily to contribute to the Company’s sales and service goals. This is a full-time position that will provide on-the-job training. You will be encouraged to use, enjoy and better understand Stan’s Performance Products outside of work. This position is based out of our Stan’s NoTubes State College, Pennsylvania office. State College is home to the amazing singletrack and gravel roads of Rothrock and Bald Eagle state forests and a short drive from renowned Allegrippis Trails at Raystown Lake. A great place to call home, State College is ideal for those that enjoy four seasons of outdoor pursuits and the benefits of being in a major college town.

Customer Service Representative Job Responsibilities:
• Provide exceptional and professional service
• Utilize our technology toolset which includes NetSuite (ERP System), Asana (Project Management), Skype (Online Chatting), Microsoft Office and Google G-Suite
• Interact with customers via email, telephone, online chat and face-to face
• Interact with all divisions of the Company
• Detail and team oriented
• Assist retail and wholesale customers with inquiries, orders and technical problems
• Actively participate in continual improvement processes
• Ability to learn and adapt in a fast-paced environment
• Allow your work to reflect Stan’s NoTubes core values:
     • Do it, Own it, Win it.
     • Climb together, High five!
     • Be a pro for YOUR customer.
     • Don’t cut the course.

Required Qualifications:
• High School Diploma or GED
• Minimum 3 years’ experience in a consumer facing customer service role or in a retail environment
• Experience and working knowledge of Microsoft Office and Google G-Suite
• Excellent written and verbal communication skills; Strong communicator with demonstrated customer service skills
• Excellent organizational skills
• Basic understanding of bicycles, their components, and nomenclature
• Travel domestically, primarily east coast, 5% of the time (approximately 4 overnight trips per year)

Preferred Qualifications:
• Experience with NetSuite (Oracle) and Asana (Project Management) applications
• Fluency in Spanish
• Bike Shop retail experience
• Competency in basic bicycle maintenance
• Active recreational or competitive personal cycling experience

Job Type:
Full Time (40 hours per week) Pay Rate and

Type:
Exempt Position; $40,000-$50,000 per year

Company Benefits:
• Healthcare; Medical, Dental and Vision Insurance Coverage
• Retirement; Traditional and Roth 401(k) with employer contribution
• Profit Sharing Plan
• Paid Time Off; Holidays, Vacation and Sick time
• Outdoor industry employee purchase programs

Location:
State College, PA

Required to Relocate:
Yes

Remote Work Allowed:
Yes – Hybrid – Requires on-site office work of approximately 75%

Job Title: Digital Content & Social Media Specialist

Position Purpose:
Stan’s has an immediate opening available for a detail-oriented and highly self-sufficient Digital Content and Social Media Specialist. This role, which reports directly to the Marketing Director, will be responsible for organizing and distributing all digital content produced in-house and by agencies and partners, as well as producing and monitoring brand voice across all company social media channels.

This is a full-time position that requires minimal travel. This role can be a hybrid of remote and in-office work but does require weekly on-site office work in our State College, PA location.

Digital Content and Social Media Specialist Job Responsibilities:
Social Media:
● Demonstrate in-depth understanding of current social media channels and audiences, including but not limited to Instagram, Facebook, YouTube, TikTok, Twitter, and Snapchat
● Create and maintain responsive calendar to prepare and execute social media posts
● Own public-facing communication across all current and future social media channels and engage responsibly with the public via social comments, shares, and posts in a way that reinforces positive perspective of the Stan’s brand
● Prepare regular reports to determine optimal channel use, demonstrate effective reach and consumer engagement, and take actions to consistently improve metrics
● Gather, catalog, and schedule social media content, including product mentions in both print and digital media, product reviews, or current cycling news that relates to the brand, as part of the overall marketing calendar, utilizing content generated by in-house teams, events, sponsored riders, and industry partners
● Build and manage social media audiences to optimize reach and engagement
● Maintain a positive attitude and professional approach to both internal and external communications and demonstrate a willingness take responsibility and work to continually improve

Digital Content
● Assist in the creation and management of digital brand content and marketing assets as directed by the Head of Marketing, including the creation and organization of new product videos, product photography, product informational guides, website content, social media content, and marketing collateral
● Conduct interviews with athletes, event promoters, industry connections, videographers, and photographers, and develop and present your own content ideas to create unique content for use on the notubes.com site and across all public-facing platforms
● Plan and coordinate photo and video shoots with athletes, agencies, photographers, videographers, and shoot locations
● Provide support and tactical execution of all marketing initiatives and strategize with stakeholders to create continuous improvement

Required Qualifications:
● 1-2 years’ experience managing social media content and engagement
● Excellent written and verbal communication skills
● Excellent organizational skills
● General to advanced knowledge of modern mountain, gravel, and road bicycles and the cycling community
● Working knowledge of Adobe Photoshop and Illustrator
● Working knowledge of Microsoft Office and/or Google G Suite
● Customer service background or similar as relates to social media engagement
● Ability to quickly learn and adapt in a fast-paced environment

Preferred Qualifications:
● Experience with Adobe Premiere Pro, Premiere Rush, and Lightroom, and InDesign
● Photography and/or videography experience
● Experience with Asana or similar project management application

Job Type:
Full Time (40 hours per week)
Pay Type:
Salary, Exempt
Pay Rate :
$40,000 - $50,000 Annually
Company Benefits Offered:
● Medical, dental, and vision insurance
● Safe Harbor 401(k) plan with profit sharing contributions
● Paid vacation and sick leave
●Outdoor industry employee discount programs
Location:
State College, PA
Required to Relocate:
Yes
Remote Work Allowed:
No

Job Title: Tech Rep
Events such as races, festivals, expos, and clinics have always been a large part of what we do at Stan’s NoTubes. These events act as outreach to the cycling community and set us apart from other companies, proving that Stan’s NoTubes is involved in the sport and supports our products, customers, and athletes. Events are a critical opportunity for the brand to interact with our end users, and the Tech Rep position is therefore the public face of the Stan’s NoTubes brand at such events.

Position Purpose:
The purpose of the Tech Rep is to provide expertise, support, and education at events in the cycling community. The Tech Rep will plan for future events as well as provide customer service support when in the office.

Tech Rep Job Responsibilities:
● Transport equipment and marketing materials to events
● Provide technical support for event attendees
● Promote Stan’s products in line with marketing goals
● Educate dealers and end users regarding tubeless technology in general and Stan's product specifics
● Identify opportunities to expand reach and visibility
● Collaborate with sales and marketing teams on schedule and staffing
● Compile regular reports on event trends and in-field service
● Schedule and promote tech clinics with dealers
● Manage van-based inventory (displays, spare parts, promotional items)
● Staff the tech and service phone, email, and live chat when not traveling
● Manage vehicle maintenance, including scheduling service

Required Qualifications:
● High School Diploma or GED
● Passion for the outdoors
● Motivated, self-starter
● Experience with bicycle service and maintenance
● Knowledge of Stan’s NoTubes products and mission
● Technical aptitude, mechanical experience, and willingness to learn new things
● Ability to lift 50+ pounds
● Ability to stand for extended periods
● Valid US driver's license and clean driving record
● Ability to drive for extended periods of time
● Familiarity with MS Office and Google G-Suite applications
● Strong verbal communication skills and demonstrated customer service or product support skills
● Ability to foster friendly, fun, and engaging face-to-face interactions with individuals and groups in a fast-paced environment
● Ability to travel domestically, primarily East Coast to Mid-west, 50-75% of the time
● 1-3 Years’ Experience

Preferred Qualifications:
● Experience with Asana or similar project management application
● Excellent written communication skills
● Excellent organizational skills

Job Type:
Full Time (40 hours per week)
Pay Rate and Type:
Salaried Position; $40,000-$50,000 per year
Location:
State College, PA
Required to Relocate:
Yes
Remote Work Allowed:
No