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CAREERS AT STAN'S

Stan’s NoTubes, an established innovator in the cycling industry with a focus on tubeless tire technology and related products with offices in Big Flats, NY and State College, PA, is an Equal Opportunity Employer that bases recruitment and hiring on individual competence, experience, and merit, and does not discriminate on the basis of any legally protected status, including, race, color, religion, gender, national origin, creed, age, disability, veteran or marital status.

Currently Available Roles: Digital Content and Social Media Specialist, Sales Coordinator, Tech Rep

 

 

Job Title: Digital Content & Social Media Specialist

Position Purpose:
Stan’s has an immediate opening available for a detail-oriented and highly self-sufficient Digital Content and Social Media Specialist. This role, which reports directly to the Marketing Director, will be responsible for organizing and distributing all digital content produced in-house and by agencies and partners, as well as producing and monitoring brand voice across all company social media channels.

This is a full-time position that requires minimal travel. This role can be a hybrid of remote and in-office work but does require on-site office work in our State College, PA location.

Digital Content and Social Media Specialist Job Responsibilities:
Social Media:
● Demonstrate in-depth understanding of current social media channels and audiences, including but not limited to Instagram, Facebook, YouTube, TikTok, Twitter, and Snapchat
● Create and maintain responsive calendar to prepare and execute social media posts
● Own public-facing communication across all current and future social media channels and engage responsibly with the public via social comments, shares, and posts in a way that reinforces positive perspective of the Stan’s brand
● Prepare regular reports to determine optimal channel use, demonstrate effective reach and consumer engagement, and take actions to consistently improve metrics
● Gather, catalog, and schedule social media content, including product mentions in both print and digital media, product reviews, or current cycling news that relates to the brand, as part of the overall marketing calendar, utilizing content generated by in-house teams, events, sponsored riders, and industry partners
● Build and manage social media audiences to optimize reach and engagement
● Maintain a positive attitude and professional approach to both internal and external communications and demonstrate a willingness take responsibility and work to continually improve

Digital Content
● Assist in the creation and management of digital brand content and marketing assets as directed by the Head of Marketing, including the creation and organization of new product videos, product photography, product informational guides, website content, social media content, and marketing collateral
● Conduct interviews with athletes, event promoters, industry connections, videographers, and photographers, and develop and present your own content ideas to create unique content for use on the notubes.com site and across all public-facing platforms
● Plan and coordinate photo and video shoots with athletes, agencies, photographers, videographers, and shoot locations
● Provide support and tactical execution of all marketing initiatives and strategize with stakeholders to create continuous improvement

Required Qualifications:
1-2 years’ experience managing social media content and engagement
● Excellent written and verbal communication skills
● Excellent organizational skills
● General to advanced knowledge of modern mountain, gravel, and road bicycles and the cycling community
● Working knowledge of Adobe Photoshop and Illustrator
● Working knowledge of Microsoft Office and/or Google G Suite
● Customer service background or similar as relates to social media engagement
● Ability to quickly learn and adapt in a fast-paced environment

Preferred Qualifications:
● Experience with Adobe Premiere Pro, Premiere Rush, and Lightroom, and InDesign
● Photography and/or videography experience
● Experience with Asana or similar project management application

Job Type:
Full Time (40 hours per week)
Pay Rate and Type:
Salaried Position
Location:
State College, PA
Required to Relocate:
Yes
Remote Work Allowed:
Yes

 

Job Title: Sales Coordinator
The role of Sales Coordinator is to support sales representatives and coordinate sales related activities within the company. While there is no responsibility for selling, the Sales Coordinator helps to achieve company sales goals by maintaining good customer relationships. A productive Sales Coordinator possesses excellent organizational skills, communicates effectively both internally and externally of the company, and excels at customer service.

This is a full-time position in our Big Flats, New York facility.

Position Purpose:

Sales Support:
● Assist sales representatives to allow them more time for selling, increasing the sales team’s productivity
● Enter sales orders, provide confirmations, and estimated delivery/completion dates
● Serve as the primary point of contact for customers when the sales representative is not available

Order Satisfaction:
● Accurately and efficiently process orders to create & maintain customer satisfaction
● Enter orders in NetSuite in accordance with company procedures
● Verify orders received by phone, email, web or otherwise include correct part numbers, descriptions, and prices
● Contact customers to resolve non-technical order issues as necessary
● Communicate product delays and work with sales representatives to find alternative options or delivery dates

Coordination:
● Coordinate with other members of the sales team in times of limited product availability to establish priorities and allocation
● Coordinate with production regarding completion dates on in-house produced product
● Coordinate with the fulfillment team members to ensure confirmed dates are met and any after order problems are rectified
● Communicate with customers regarding anticipated/actual ship dates and provide payment requests as needed
● Coordinate with the transportation team to ensure timely movement and delivery of customer orders
● Contributes to and occasionally leads process improvements directly related to role

Required Qualifications:
● High School Diploma or Equivalent
● Working knowledge of Microsoft Office and/or Google G Suite is required
● Experience with NetSuite or similar ERP system is preferred
● Experience in a manufacturing environment with multi-level BOMs is preferred
● Customer service background and CRM knowledge appreciated
● General to advanced knowledge of modern mountain, gravel, and road bicycles is a strong plus but not required
● Experience with UPS WorldShip or general freight logistics is preferred

Job Type:
Full Time (40 hours per week)
Exempt/Non-exempt:
Exempt position
Location:
Big Flats, NY
Experience Requirements:
Entry Level; 1-3 years
Remote Work Allowed:
No

 

Job Title: Tech Rep
Events such as races, festivals, expos, and clinics have always been a large part of what we do at Stan’s NoTubes. These events act as outreach to the cycling community and set us apart from other companies, proving that Stan’s NoTubes is involved in the sport and supports our products, customers, and athletes. Events are a critical opportunity for the brand to interact with our end users, and the Tech Rep position is therefore the public face of the Stan’s NoTubes brand at such events.

Position Purpose:
The purpose of the Tech Rep is to provide expertise, support, and education at events in the cycling community. The Tech Rep will plan for future events as well as provide customer service support when in the office.

Tech Rep Job Responsibilities:
● Transport equipment and marketing materials to events
● Provide technical support for event attendees
● Promote Stan’s products in line with marketing goals
● Educate dealers and end users regarding tubeless technology in general and Stan's product specifics
● Identify opportunities to expand reach and visibility
● Collaborate with sales and marketing teams on schedule and staffing
● Compile regular reports on event trends and in-field service
● Schedule and promote tech clinics with dealers
● Manage van-based inventory (displays, spare parts, promotional items)
● Staff the tech and service phone, email, and live chat when not traveling
● Manage vehicle maintenance, including scheduling service

Required Qualifications:
● High School Diploma or GED
● Passion for the outdoors
● Motivated, self-starter
● Experience with bicycle service and maintenance
● Knowledge of Stan’s NoTubes products and mission
● Technical aptitude, mechanical experience, and willingness to learn new things
● Ability to lift 50+ pounds
● Ability to stand for extended periods
● Valid US driver's license and clean driving record
● Ability to drive for extended periods of time
● Familiarity with MS Office and Google G-Suite applications
● Strong verbal communication skills and demonstrated customer service or product support skills
● Ability to foster friendly, fun, and engaging face-to-face interactions with individuals and groups in a fast-paced environment
● Ability to travel domestically, primarily East Coast to Mid-west, 50-75% of the time
● 1-3 Years’ Experience

Preferred Qualifications:
● Experience with Asana or similar project management application
● Excellent written communication skills
● Excellent organizational skills

Job Type:
Full Time (40 hours per week)
Pay Rate and Type:
Salaried Position; $40,000-$50,000 per year
Location:
State College, PA
Required to Relocate:
Yes
Remote Work Allowed:
No

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