Shipping & Returns

More information on our shipping policy, express shipping, international shipping and return policy.

Shipping Policy

Shipping rates are estimated quotes based on the information provided. Please note, your shipping charge may change based on destination and other factors related to your order. Shipping costs for some high value orders may need to be calculated. Orders placed before 2PM EST will generally ship within the next two business days. If faster shipping is needed, please see Express Shipping. We try our best to provide accurate inventory levels on each item andto provide notification when delays may occur. Out of stock items will include an approximate availability date displayed on the product page. The majority of our Stock Build Wheels are in stock and ready to ship. Custom wheels as well as some less common Stock Build wheels my take 3-5 business days to build. In order to prevent product damage during shipping, orders may be packed in multiple packages and have multiple tracking numbers. The day an order ships, an invoice will be emailed showing payment has been captured. Orders shipping UPS will receive an additional email providing tracking information later in the day.

Express Shipping

For express orders placed before 2PM EST including UPS 3-day Select, UPS 2nd-Day Air, UPS Next Day Saver and UPS Next Day Air we do our best to ship the same day. After 2PM EST orders must be placed by phone to ensure same day shipping. Orders taken online after 2PM EST may ship the next business day. *Please note Saturday and Sunday are not business days for UPS.

International Shipping

All international orders will be given a high end shipping estimate at the time the order is placed. Once the order is packed, an accurate shipping quote will be calculated and adjusted accordingly. Small part orders shipping USPS First Class International willship for a flat rate of $15 to most countries. International shipping rates do not include duties, taxes, or any other customs brokerage charges. Some countries may have specific laws that may affect orders containing sealant. Countries we currently cannot ship to include Russia, The Democratic People’s Republic of Korea, and Iran.

United States Postal Service

USPS First Class Mail generally arrives within a week of the ship date, but please allow up to 2 weeks for arrival. USPS First Class Mail is an uninsured method of shipping. USPS Priority Mail and USPS Express Mail must be requested by phone or email.

Returns

Stan’s NoTubes will accept returns of all unopened products, excluding custom wheel builds, within 30 days of purchase. Proof of purchase is required. Once the product is received and inspected, customer will receive a full refund minus the shipping and handling. Custom wheel builds will incur a 10% restocking fee. A 10% restocking fee will apply to any opened but re-sellable products. Used products or products outside the approved 30 day return period will be dealt with on a case by case basis. To request a return, please contact Stan’s NoTubes at 607-562-2877 or by email at [email protected]