Warranty Info

We ride and race, so we know how important it is for a company to stand by what they sell. We provide comprehensive coverage for warranty and crash replacement in the event your new Stan’s NoTubes carbon wheels meet with an untimely end.

WARRANTY

Already purchased? Click here to register your Stan's carbon wheelset for full warranty protection.

To submit a warranty claim outside the U.S., please contact your point of purchase or the authorized distributor within your country for the best service and support.

**Purchases made through eBay or similar resale sites are not supported under our warranty policy.**

Stan’s NoTubes® - Carbon Rim Warranty and Crash Replacement Policy

Stan’s NoTubes is committed to producing the best products available, and those featuring carbon rims are no exception.  We ride and race, so we know how important it is for a company to stand by what they sell. We provide comprehensive coverage for warranty and crash replacement in the event your new Stan’s NoTubes carbon wheels meet with an untimely end.  We greatly appreciate your confidence in us when you choose to purchase our products and we will do everything possible to keep you happy.

TWO YEAR CARBON RIM WARRANTY (EXTENDED WITH REGISTRATION)

Stan’s NoTubes will warranty new carbon rims, purchased through an authorized Stan’s NoTubes dealer or those included as original equipment on a new complete bicycle purchase, for a period of 2 years against defects in materials or workmanship.  A product determined by Stan’s NoTubes to be defective will be repaired or replaced, at our sole discretion, free of charge.  Please see our WARRANTY AND CRASH REPLACEMENT CONDITIONS for details.

REGISTRATION BENEFITS:
Register your carbon wheels or rims with us for added protection.

WHEELSET - Register a Stan’s NoTubes carbon wheelset (or individual wheel) and receive:
1. Additional 3 years of warranty coverage (5 years total)
2. Lifetime crash replacement eligibility

RIM ONLY - Register a Stan’s NoTubes carbon rim and receive:
1. Lifetime crash replacement eligibility

WARRANTY PROCESS

  1. Within 30 days of the original purchase, register your new wheels or rims at http://www.notubes.com/register

  2. Retain a copy of the original proof of purchase (ie. Itemized receipt or invoice)
    Note: Reply to the registration confirmation email with a picture or scan of your receipt and we’ll keep it on file for you in the event of a future claim

  3. Submit your claim via an authorized Stan’s NoTubes dealer with your proof of purchase

  4. The dealer will contact Stan’s NoTubes or the local distributor and arrange for repair/replacement

LIFETIME CARBON RIM CRASH REPLACEMENT

Should you have the unfortunate experience of crashing and damaging your Stan’s NoTubes carbon rims, we want nothing more than to help you get back on the bike as quickly as possible.  The Crash Replacement Policy covers the rims for the lifetime of the rims from the original purchase date against damage caused during normal operation of the bicycle, including racing.

Crash replacement rim pricing is 50% off the MSRP of the exact or comparable product at the time of the claim.

CRASH REPLACEMENT PROCESS

  1. Within 30 days of the original purchase, register your new wheels or rims at http://www.notubes.com/register

  2. Retain a copy of original proof of purchase (ie. Itemized receipt or invoice)
    Note: Reply to the registration confirmation email with a picture or scan of your receipt and we’ll keep it on file for you in the event of a future claim

  3. Submit your claim via an authorized Stan’s NoTubes dealer with your proof of purchase

  4. The dealer will contact Stan’s NoTubes or the local distributor and arrange repair/replacement

WARRANTY AND CRASH REPLACEMENT CONDITIONS

  1. Warranty and crash replacement are valid only for the original owner and not transferrable

  2. Registration is required for 5-year wheelset warranty and all crash replacements

  3. Warranty does not cover the following:

    1. Damage sustained during shipment

    2. Products on which the decals, serial numbers, production lot codes or other identifying marks have been removed

    3. Normal wear and tear, misuse, incorrect installation or improper maintenance, use of incompatible parts or components, accident or crash damage, negligence, modifications not recommended or approved by Stan’s NoTubes

    4. Products without a valid invoice or receipt containing the authorized dealer’s identifying details

    5. Shipping costs to Stan’s NoTubes or the local distributor

    6. Labor costs associated with removing the wheels and any associated components including but not limited to rotors, tires, cassette, computer magnets, etc from the bicycle or wheel

    7. Any representation or warranty expressed or implied by the authorized dealer beyond the provisions of this stated policy

  4. Crash replacement does not cover the following:

    1. Normal wear and tear expected with the use of high quality mountain bike components

    2. Products on which the decals, serial numbers, production lot codes or other identifying marks have been removed

    3. Misuse, incorrect installation or improper maintenance, use of incompatible parts or components, negligence, modifications not recommended or approved by Stan’s NoTubes

    4. Instances determined to be cosmetic only

    5. Shipping costs to or from Stan’s NoTubes or the local distributor

    6. Labor costs associated with removing the wheels and any associated components including but not limited to rotors, tires, cassette, computer magnets, etc from the bicycle or wheel

Aluminum Rim Warranty and Crash Replacement Policy

Two Year Aluminum Rim Warranty

All Stan’s NoTubes Aluminum rims are covered under a 2 year warranty against manufacturing defects from the original purchase date. Warranty does not cover abuse, misuse, consequential damages, normal wear and tear, and improper installation. Warranties only apply to the original owner. If a product is found defective, the customer will receive, at the discretion of Stan’s NoTubes, free repair or replacement.

One Year Aluminum Rim Crash Replacement

Should you have the unfortunate experience of crashing and damaging your Stan’s NoTubes aluminum rims, we want nothing more than to help you get back on the bike as quickly as possible.  The Crash Replacement Policy covers the rims for a period of 1 year from the original purchase date against damage caused during normal operation of the bicycle, including racing.  Crash Replacement Pricing includes new rim, spokes, nipples, tape, and costs associated to build labor. 

Three Year Hub Warranty

All Stan’s NoTubes hubs are covered by a 3 year warranty against manufacturing defects. Warranty does not cover abuse, misuse, consequential damage resulting from incorrect or nonexistent maintenance, normal wear and tear, and improper installation. Warranties only apply to the original owner with valid sales receipt. If a product is found defective customer will receive, at the discretion of Stan’s NoTubes, free repair or replacement.

Warranty and Crash Replacement Conditions

  1. Warranty and crash replacement are valid only for the original owner and are not transferrable.

  2. Warranty does not cover the following:
    • Damage sustained during shipment.
    • Products on which serial numbers, production lot codes/date codes or other identifying marks have been removed.
    • Normal wear and tear, misuse, incorrect installation or improper maintenance, use of incompatible parts or components, accident or crash damage, negligence, modifications not recommended or approved by Stan’s NoTubes.
    • Shipping costs to Stan’s NoTubes or local distributor.
    • Instances determined to be cosmetic only.
    • Any representation or warranty expressed or implied by a third party beyond the provisions of this stated policy.

Disclaimer

Stan’s Tubeless System provides you with the information and items you need to seal most tires and rims tubeless. When attempting this process, ride with caution the first initial rides to observe the reaction of your tires and rims. Due to the variety of tire and rim combinations, some may work much better than others. During your first few rides check your tire for leaking and correct air pressure. If your pressure drops too low there is a risk of the tire dismounting itself. The system allows the use of standard, tube-type tires, to be used in a tubeless manner. It should be noted that doing so exceeds the tire manufacturer’s original design intent and may void the tires warranty. Also, some tube and tubeless tires were not designed to be used with sealant and doing so may void the tire's warranty. Stan’s is not responsible for any damage to the tires and/or any injury or liability resulting from the use of a tire beyond the original design intent.